Terms of service

 

 

If you have any questions or concerns, write to us at drops@dekiska.com

 

1. Terms of Purchase

1.1 User Registration

You are not required to register to make purchases on De Kiska, but doing so allows you to access your order history and manage your data more easily.

By registering, you accept our Terms and Conditions, as well as our Privacy Policy and Cookie Policy.

1.2 Shipping and Delivery Times

We ship both nationally and internationally.

Shipping costs include secure packaging, transport, and applicable taxes.

Free shipping to:

Spain and Portugal: On orders over €1.
International and Canary Islands: On orders over €1.

Estimated delivery time is 5 business days within Spain and varies by international destination. During high-demand periods, delivery times may be affected.

If we are unable to meet the estimated delivery date, we will notify you by email.

1.3 Payment Terms

We accept the following payment methods:

Credit/debit card (VISA, Mastercard)
PayPal
Bizum

All transactions are secure and processed through certified platforms.

1.4 Purchase Process

Select your products and add them to your cart.
Enter your shipping and billing information.
Choose your payment method and confirm the purchase.
You will receive an email with the order confirmation.

 

2. Right of Withdrawal and Returns

2.1 Return Period

You have 14 calendar days from the delivery date to request a return.

2.2 Return Conditions

The product must be unused, in its original packaging, and in perfect condition.
Initial shipping costs will not be refunded.
Return shipping costs are borne by the customer and will be deducted from the refund.

2.3 How to Request a Return

Email us at drops@dekiska.com with your order number and reason for return.

2.4 Refunds

Refunds will be issued within a maximum of 14 days after receiving the returned product and can be made via:

Same payment method used at checkout
Bank transfer
Gift card (no expiration date and no return fee, valid for future purchases)

 

3. Exceptions to the Right of Withdrawal

Returns will not be accepted in the following cases:

Customized or made-to-order products
Opened or tampered items that cannot be resold for hygiene or safety reasons

 

4. Product Warranty

All products carry a 2-year legal warranty against manufacturing defects. If you receive a defective item, contact us at drops@dekiska.com and we will let you know how to proceed.

 

5. Applicable Law and Dispute Resolution

This contract is governed by Spanish law.

In the event of a dispute, both parties may turn to the courts of the consumer’s place of residence within Spanish territory.

To resolve disputes online, you can use the European Commission's dispute resolution platform:
🔗 https://ec.europa.eu/consumers/odr/

 

If you have any questions, write to us at drops@dekiska.com.