Privacy policy
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Introduction
This Privacy Policy explains how De Kiska (hereinafter, "we", "our" or "the Site") collects, uses, and protects your personal information when you visit or use our services, make a purchase at dekiska.com, or communicate with us.
By using our services, you agree to this Privacy Policy. If you do not agree with it, we recommend that you do not use our Site.
2. Changes to the Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational reasons. If modified, we will publish the updated version on the Site and indicate the new revision date.
3. Personal Information We Collect
We collect different types of information depending on your interaction with our Site:
3.1 Information you provide
When using our services, you may provide us with:
Contact information: Name, address, email address, and phone number.
Payment information: Billing address, shipping address, payment confirmation.
Account details: Username, password, and security questions.
Customer service information: Messages or inquiries sent to our support team.
If you choose not to provide certain data, some features of the Site may not be accessible to you.
3.2 Information collected automatically
We may collect information about your use of the Site through cookies and similar technologies, including:
Browsing data: IP address, browser type, device used.
Site interactions: Pages visited, browsing time, clicks made.
3.3 Information from third parties
We may receive information from third parties we work with, such as:
Payment platforms (e.g., banks, PayPal, Stripe) to process your transactions.
Analytics and advertising services to optimize user experience and personalize ads.
4. Use of Your Personal Information
We use your personal information for the following purposes:
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Service and order fulfillment: Processing payments, managing shipments and returns, administering your account.
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Customer service: Responding to inquiries and improving the user experience.
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Marketing and advertising: Sending promotions and tailoring ads to your interests. (You may unsubscribe at any time.)
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Security and fraud prevention: Protecting your account and preventing unauthorized access.
5. Use of Cookies and Similar Technologies
Our Site uses cookies to enhance your experience. Cookies allow us to remember your preferences, facilitate the purchase process, and offer personalized advertising.
You can manage or block cookies through your browser settings, although some Site features may be affected.
For more details, please refer to our [Cookies Policy] (insert link if published).
6. Sharing Your Personal Information
We may share your information with third parties in the following cases:
Service providers: Shipping companies, payment processors, analytics platforms.
Marketing and advertising: To offer personalized ads (only with your consent).
Legal compliance: If the law requires us to disclose information.
Mergers or acquisitions: If our business is sold or merged, your information may be transferred to the new entity.
We do not sell your personal information to third parties.
7. Security of Your Information
We implement security measures to protect your data, but no system is completely secure. If you detect any vulnerability in your account, please contact us immediately.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes mentioned above, or as required by law.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you.
Rectification: Correct incorrect or incomplete information.
Deletion: Request deletion of your data (with some legal exceptions).
Restriction of processing: Ask us to limit how we use your data.
Portability: Obtain a copy of your data in a reusable format.
Objection to targeted advertising: Opt out of receiving personalized ads.
You may exercise these rights by emailing us at drops@dekiska.com.
10. Data Protection for Minors
Our Site is not directed at minors under the age of 16, and we do not knowingly collect their information. If you believe a minor has provided us with data, please contact us for its deletion.
11. International Data Transfers
If we transfer your information outside the European Economic Area (EEA), we apply appropriate security measures to protect your data, such as the European Commission’s Standard Contractual Clauses.
12. Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
Email: drops@dekiska.com
Address: Join Banana SL, Carrer Eduard Maria Balcells 49, Sant Cugat del Vallès, B, 08173, Spain